Politique de remboursement

Last updated: 2 November 2026

This policy explains how to cancel an order, return a product, and get a refund or replacement. Nothing here reduces your rights under EU or UK consumer law. Where this page and the law differ, the law applies.

Your 14-day right to cancel

If you buy from us as a consumer, you can cancel your order for any reason within 14 days of receiving it. In the EU this right comes from Directive 2011/83/EU. In the UK it comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The 14 days start the day after you, or someone you name who is not the carrier, receives the product. If your order arrives in more than one parcel, the 14 days start when the last parcel arrives.

You do not need to use a form. Email info@lykyn.com within the 14 days, with your order number and a clear statement, for example: "I want to cancel my order" followed by your order number.

How to return a product

  1. Email info@lykyn.com with your order number and the product you want to return.
  2. We reply within 2 business days with the return address and instructions.
  3. Send the product back within 14 days of telling us you want to cancel. Keep your proof of postage.

Who pays for return shipping

  • Change of mind: you pay the cost of returning the product. We do not refund that cost.
  • Faulty, damaged or wrong product: we pay the cost of returning it to us, and the cost of sending any replacement.

Use a tracked service. We can only refund you once the product arrives, and your tracking record is your proof of return.

When you get your refund

We refund you within 14 days of the day we receive the product back, or the day you give us proof that you sent it back, whichever comes first. We can hold the refund until the product arrives or we have that proof.

We refund the original payment method, unless you agree to something else. You will not pay any fee for the refund.

Conditions for a refund on cancellation

To get a full refund when you cancel, the product must be:

  • in its original condition, without damage
  • complete, with all parts, accessories and the manual
  • in its original packaging

You can open the Grow Box and check how it works, as you would in a shop. If you handle it beyond that, we can reduce your refund by the loss in value caused by that handling. We will tell you the amount before we process the refund.

Items you cannot return for a change of mind

  • Fruiting blocks. Blocks are live and perishable, so the 14-day right to cancel does not apply to them. If a block arrives faulty, see Faulty products below.
  • Opened sterile accessories. For hygiene reasons, sterile accessories cannot be returned once opened.

Faulty products

If a product arrives damaged, or stops working because of a fault in its parts or manufacture, you have rights that apply separately from the 14-day cancellation right, and for longer.

You can ask for a replacement or a refund. If we cannot replace the product within a reasonable time, you can ask for a refund. We cover the return shipping on faulty products.

To report a fault, email us with your order number, a short description of the problem, and photos or a short video. Tell us as soon as you notice a problem. Faults that were present when a block arrived are covered by your legal guarantee, even if you notice them later.

Your legal guarantee

In the EU

Every product carries a legal guarantee of conformity of at least 2 years from delivery. If a product does not match its description or is not fit for normal use, you can ask us to repair or replace it, to reduce the price, or to end the contract. The exact rules depend on the country where you live.

In the UK

Under the Consumer Rights Act 2015, you can reject faulty goods and get a full refund within 30 days of delivery. After that, you can ask for a repair or a replacement. If that does not work, you can ask for a price reduction or a refund. A fault that appears within 6 months of delivery is presumed to have been there when the goods were delivered.

1-year warranty

Every Grow Box has a 1-year commercial warranty on its hardware and firmware, starting on the day of delivery. This warranty is in addition to your legal rights.

Covered

  • The chamber body, shelves and panels
  • The humidifier
  • The fans
  • The sensors
  • The LED lighting
  • The firmware, including updates

Not covered

  • Damage from misuse, accidents, or use outside the product manual
  • Damage from water getting into the electronics
  • Damage from a power supply that does not meet the specification in the product manual
  • Damage from modifications, or from repairs not carried out by Lykyn
  • Consumables, including fruiting blocks, substrate and sterile accessories
  • Normal wear on parts that the product manual lists as user-replaceable

How to make a warranty claim

Email info@lykyn.com with your order number, a description of the fault, and photos or a short video. We will usually start with a few troubleshooting steps. If the fault remains, we send a replacement part or unit free of charge, including shipping.

Contact

For any question about cancellations, returns, refunds or warranty claims, email info@lykyn.com with your order number.