Versand

Last updated: 2 November 2026

Where we ship

• EU (21 countries): Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Spain, Sweden.
• Outside the EU: Switzerland and the United Kingdom.

If your country is not on this list, we cannot deliver to it yet. Checkout will tell you if your address is outside our delivery area.

Delivery times

We dispatch orders within 1 business day of the order being placed. Delivery takes 2 business days after dispatch, to every country on this list. Business days exclude weekends and public holidays.

These are our usual times, not guaranteed dates. If a delay happens, we tell you by email.

Shipping costs

Shipping is free on every order. The cost of delivery is included in the product price.

Duties, taxes and DDP delivery

We sell on a delivered duty paid (DDP) basis. The price you see at checkout includes import duties, customs fees and import VAT for the country you are delivering to. You will not pay anything extra when the parcel arrives.

This applies to every destination on this list, including Switzerland and the United Kingdom, which are outside the EU. The VAT shown at checkout is the VAT for the country you are delivering to.

If a courier asks you to pay a fee at delivery, contact us before you pay anything. We will sort it out with the carrier.

Carriers

We use trusted European couriers, such as DPD, DHL and UPS, or a local carrier, depending on your destination. We choose the carrier for each order.

Tracking

We email you a tracking link when your order ships. If part of your order ships separately, you get a separate tracking link for each parcel.

Separate parcels

Fruiting blocks ship separately from the Grow Box, so they may arrive on a different day from the Grow Box. Check each parcel when it arrives.

Delivery locations

Where the carrier offers it, you can have your parcel delivered to an apartment building, a parcel locker or a pick-up point. Check your address and any access details at checkout, such as an apartment number or building code.

If the carrier cannot complete a delivery, it leaves a notice with instructions to collect the parcel or rebook delivery. If you miss the window, contact the carrier first, then contact us.

Lost or damaged parcels

Under EU and UK consumer law, the risk stays with us until you, or someone you name who is not the carrier, receives the parcel. If a parcel is lost in transit, we send a replacement or refund you, at your choice.

If a parcel arrives damaged, photograph the damage and the outer packaging. Contact us within 7 days of the expected delivery date, with your order number. If a parcel has not arrived, contact us within 7 days of the expected delivery date so we can trace it with the carrier.

This 7-day window does not limit your legal rights. Faults and damage that were there at delivery stay covered by your legal guarantee, as set out in our Refund and return policy.

Returns

To return a product, follow the steps in our Refund and return policy.